Shop Policy

Prints

My prints are manufactured and shipped internationally. All handling is conducted by Printify, including printing, packaging, and delivery, and all sales are final and non-refundable. I am unable to oversee or control delivery times, damages, or missing parcels, but I will do my best to work with you and Printful if issues arise. I am unable to take responsibility or offer refunds for orders made with incorrect or incomplete delivery addresses, contact information, or other details necessary for delivery. I am unable to take responsibility or offer refunds for unsuccessful delivery attempts. As a go-between between Printful as the dispatcher and you as the recipient, I am unable to provide postal or customs updates. You will, however, receive an order confirmation email and a tracking number, which you can plug into 17track.net.

Books

Books ordered through sophiahotung.com can only be delivered locally within Hong Kong. They are delivered by SF Express courier. All sales are final. International orders are available through Amazon and the participating bookstores listed here. You will receive an SF Express waybill number in a confirmation email once your order has been dispatched. I am unable to take responsibility for orders made with incorrect or incomplete delivery addresses, contact information, or other details necessary for delivery. SF Express may reach out to you using the contact information you inputted when ordering to ensure the delivery of your package. I am unable to assist with orders placed over 3 months ago due to SF Express clearing its records after 3 months.